The latest newsletter from ASHI and MEDIC First Aid, February, 2019 edition.
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Welcome to the February, 2019 issue of the ASHI and MEDIC First Aid newsletter!
Each issue features articles about topics such as new programs and products,
regulatory updates, TC portal tech tips, current promotions, and Training Center profile articles so you can learn more about your peers.

What's New

WhatsNew_225x152New ASHI ACLS Blended Program   

The new blended learning version of the ASHI Advanced Car­diac Life Support (ACLS) program will be available next week. We're excited to expand our ACLS offering by providing the program in this requested format.

ASHI ACLS is a CAPCE-accredited, scenario (case-based) continuing education course intended for trained and skilled healthcare providers who either di­rect or participate in cardiopulmonary emergencies and resuscitation efforts. It provides students with an opportunity to enhance and refine their knowledge and hands-on skill proficiency in emergency cardiovascular care.

The new blended learning format offering was created in conjunction with ACLS Study Guide author Barbara J. Aehlert, RN BSPA. The blended program:

  • Includes student access to a PDF of the study guide

  • Contains a module in the Instructor Guide on how to offer a blended learning class

  • Incorporates recommendations from the newly released guidelines from the 2018 American Heart Association Focused Update on Advanced Cardiovascular Life Support Use of Antiarrhythmic Drugs During and Immediately After Cardiac Arrest

  • Recommendations from the new guidelines are also reflected in the revised performance evaluations

Expand your TC’s offerings with this advanced emergency care program. Log in to your TC portal to purchase your ASHI ACLS blended learning credits.

Log In to OTIS



New Online Course for Opioid Overdose Emergency Care

Our new online course, Opioid Overdose and Bystander Use of Naloxone, is now available for purchase in your Otis TC Portal. 

Understanding how opioids work and being able to recognize their most common effects on the human body will help you quickly recognize an opioid overdose in an emergency. This course presents an overview of the growing opioid epidemic and teaches students how to recognize, and immediately treat, an overdose with naloxone. Training on three naloxone delivery devices is included in this comprehensive course.

Topics include:

  • Actions, benefits, and risks of opioids on the human body
  • Causes and effects of opioid overdose
  • The opioid epidemic in the U.S.
  • How bystander intervention impacts survival rates
  • How to safely recognize a possible opioid overdose
  • How to administer naloxone using Narcan Nasal Spray, the EVZIO® auto-injector, and a prefilled syringe and mucosal atomizer device
  • Precautions following the administration of naloxone

Consider adding this lifesaving course to your TC schedule of courses. Log in to Otis and check it out today.

Log In to OTIS



Updated TCAM Now Available

The newly revised Training Center Administrative Manual (TCAM) is now available. You can click the button below to download your copy, and the TCAM is always available in Otis and on the Quality Assurance page of our website.

Be sure to download and review this important document.

Download the TCAM

Promotions and Special Offers

Current Promotions_225x152Heart Month Is Here and We've Got a BOGO Offer You'll LOVE!

If your Training Center is planning a few extra public classes, or perhaps you just need to replenish your supplies, check out our month-long BOGO (buy one-get one free) deal:

From February 6 - 28, 2019, for every Wall Poster or Student Supply Kit you order, we'll give you the same item for free when you use promo code HEART19BOGO.

  • Wall Poster in English and Spanish (item Post-G2015)
  • Student Training Supply Kit (item #6010)

Log In to OTIS

Terms and Conditions
Receive a free Wall Poster (item Post-G2015) and/or Student Training Supply Kit (item #6010) for each one purchased. No limit. Offer valid during February 6 – February 28, 2019 only. Must use appropriate promo code when ordering online, calling 1-800-447-3177, or contacting your Distributor. Not available for previous purchases. Cannot be combined with other offers. Promotion only offered to current and active Training Centers and Distributors.

Did You Know?

DidYouKnow_225x152The ASHI and MEDIC First Aid Blended Learning Option

In our new Did You Know feature, we’ll take a look at some products, services, and course offerings you may not be as familiar with. Our first Did You Know is about the blended learning option for initial training, found in our core training programs.

As its name implies, blended learning describes using a mix of delivery formats when training. In the case of our CPR, AED, and first aid programs, this is the use of online training to learn cognitive concepts and knowledge, followed by a face-to-face session with an authorized instructor in which students practice hands-on skills.

Blended learning should not be confused with “online only” courses, as the skills session is a necessary component of the blended learning experience. All our core programs can be offered in a blended learning format, and each Instructor Guide has a section that includes the outline and lesson plans for the face-to-face portion of the blended class.

If you haven’t used the blended option yet, there are a lot of great reasons why you should consider doing so. Even if you’re already a regular blended user, read on to remind yourself of the advantages for using this convenient option.

Why try blended?

  • Provides the ability for internal TCs to reduce training costs

  • You can easily enroll students into Otis with just a first name, last name, and email address

  • Otis tracks and maintains records, and reminds students with automated emails, making your blended classes easy to administer

  • Concentrates face-to-face time on the development of high-quality physical skills

  • Significantly reduces the overall time and cost to get a group of students together for training

  • Ensures every student gets a consistent understanding of key concepts

  • Allows students to learn cognitive knowledge on their schedule and at their own pace

  • Provides the ability for external TCs to be more efficient, as well as free up instructors and equipment for additional training opportunities

  • If you charge for training, you can conveniently offer a single charge for both the online and face-to-face session

If you need more information or help setting up your first blended class, we’re here to help. Call us at 1-800-447-3177 or through any of our contact options listed at the end of the newsletter.

Department Focus

CanIHelp_225x152From Placing Orders to Tech Support, Your CSR Has You Covered

If you’ve called our 800 number any time over the last 17 years, chances are at least one of those calls was handled by Vien Philavahn, Manager of Client Services, Emergency Care. She’s seen our emergency care business grow and change over those years and has worn many different hats throughout her career here. She’s our go-to resource when it comes to the ASHI and MEDIC First Aid customer experience, so we chatted with her recently to see what was new in the busy world of Client Services.

She and her team of ASHI, MEDIC First Aid, and 24-7 experts have recently made a workflow change in the way they handle customer calls that will make it more efficient to serve you, no matter the nature of your call.

“Previously, we would have to transfer tech support questions to a different team,” explains Vien. “But now, when a customer is in the emergency care queue in our phone system, they can choose an option for order assistance or for dedicated emergency care tech support.”

Here’s how it works: when you dial 1-800-447-3177 and hear our phone message begin, press 2 to be placed in the Client Services queue. Then you’ll have an option to press 1 to place an order or ask a general question, or you can press 2 for technical assistance for password recovery and other Otis-related issues.

“Best of all,” Vien says, “our tech support reps are also able to place orders or help with just about anything else while you’re on your Otis-support call. Plus, we’re in the process of training all our emergency care Client Services Representatives (CSRs) to assist with more technical questions, so if our dedicated tech experts are unavailable, more reps will be able to assist. All without having to transfer customers between teams.”

For more advanced technical issues, your CSR can open a Help Ticket for you which will deploy to our I.T. programmers. Customers can also open a Help Ticket anytime through their TC Portal dashboard.

“With dedicated tech support and cross-training among all the CSRs, our phone queue is becoming much more of a one-stop shop. Our goal is to assist with all your needs through just one phone call and one rep, avoiding additional hold time since there is less of a need to transfer calls between teams.”

As for Vien, she’s always happy to hear from her many customers, from our newest TCs to those who have been with us from the beginning. “I love what I do. I can’t imagine doing anything else.”

Customer Spotlight

CustomerSpotlight_225x152Training Center Profiles

Meet Your Peers

Discover what your peers are thinking about the emergency care industry, the challenges their TCs face, and the solutions they’ve found in their quest to make their workplaces and communities safer.

TC Name: Wrigley Institute of Environmental Studies, USC Catalina. Big Fisherman Cove, Catalina Island, CA. http://dornsife.usc.edu

Director: Capt. Gordon Boivin

How long have you been in business?

Approximately 53 years, 3-5 years as an internal, for-profit ASHI TC

What is the biggest challenge for you and your business?

Coordinating training across multiple locations

What strategies or investments have proven to be a waste of time and money?

We have been lucky in that our training staff have had other experiences, so the trial and error portion of our program development was greatly reduced.

Based on what you know now, what advice would you have given yourself when you were starting out?

Take the time in the beginning to identify an agency with which to partner such as ASHI

Where do you see your business and the emergency care training industry in the next 5-10 years?

We mostly offer staff development and safety awareness training as well as support for developing field researchers such as scientific divers, so as the university grows and develops we will grow with it.

Of your business or training investments that cost less than $500, what has given you the best return?

The relationship and fees associated with ASHI

What has your company done to make safety part of the day-to-day culture?

It is an integral part of all pre-dive operational briefings and debriefs

Please share a success story about how you increased organizational leadership buy-in and support for your emergency care training efforts.

Establishing a post-accident review for senior management, motivating the organization to maintain the safety culture attitude.

What are some of the most common misconceptions or mistakes you have seen/heard in your career?

Having been in an emergency response role most of my working career, misconceptions are not an issue, given our overall approach to safety

Can you share a favorite Good Samaritan story about your students?

In our operations, the overall safety training and safety culture has directly impacted the successful outcome of several marine-related emergencies.


 
TC Name: LivesMatterCPR, Surprise, AZ. http://www.livesmattercpr.net/index.html

Director: Aaron Bedal

How long have you been in business?  One year an an external, sole-proprietor ASHI TC

What is the biggest challenge for you and your business?

Finding new customers

How do you market your business?

Website, email marketing, online advertising, speaking at public events, and free class offerings

Based on what you know now, what advice would you have given yourself when you were starting out?

Don't believe AHA is the only or most reputable training group - they are not.

What are some of the most common misconceptions or mistakes you have seen/heard in your career?

That small efforts are not worth the return

Of your business or training investments that cost less than $500, what has given you the best return?

Manikins

What strategies have proved to be a waste of time and money?

Walking door to door, business to business, handing out flyers and business cards.

Where do you go to stay current with the latest industry information and knowledge?

Industry websites


TC Name: TrueCare Health Services, Joppa, MD. truecarehs.com

Director: Trinna Kirkland MSN, RN

How long have you been in business? 2 years as an external, non-profit corporation ASHI TC

What is the biggest challenge for you and your business?

Recognition of ASHI and MEDIC First Aid training programs

How do you market your business?

Website, online advertising, and ads in local publications

What strategies or investments have proven to be a waste of time and money?

None, really. I try to learn from everything

Based on what you know now, what advice would you have given yourself when you were starting out?

The business is still in the early stages. I think a mentor would have helped a lot.

Where do you see your business and the emergency care training industry in the next 5-10 years?

Offering multi-state training. We’re hoping to start training in Virginia and Delaware soon.

Of your business or training investments that cost less than $500, what has given you the best return?

My first aid and CPR combination course

Where do you go to stay current with the latest industry information and knowledge?

I look at the updates and newsletters from ASHI and AHA


 TC Name: CPRescue, Hollister, CA. www.cprescue.com

Director: Michael Willison

How long have you been in business? 21 years, 10+ as an external, sole-proprietor ASHI and MEDIC First Aid TC

Where do you see your business and the emergency care training industry in the next 5-10 years?

More digital products and services

Based on what you know now, what advice would you have given yourself when you were starting out?

Keep up on the documentation requirements

What are some of the most common misconceptions or mistakes you have seen/heard in your career?

Student assumptions about cough CPR

Of your business or training investments that cost less than $500, what has given you the best return?

Training videos

What strategies have proved to be a waste of time and money?

Social media marketing

Where do you go to stay current with the latest industry information and knowledge?

Medical journals

What is the biggest training challenge at your company?

Scheduling, travel time, and training staff


TC Name: Northeast Florida Safety Council, Jacksonville, FL. www.jaxsafety.com

Director: Sheri Watson-Press

How long have you been in business? 75 years, 10+ years as an internal, non-profit corporation ASHI TC

Where do you see your business and the emergency care training industry in the next 5-10 years?

Hopefully offering more web-based training along with our classroom training

Where do you go to stay current with the latest industry information and knowledge?

Appropriate industry websites and newsletters

What are some of the most common misconceptions or mistakes you have seen/heard in your career?

The customer is always right

Can you share a favorite Good Samaritan story about your students?

A life was saved by someone taking the time to pay attention to a co-worker and have them get down from a high place where they were working, because the Good Sam noticed the co-worker was in some distress. The co-worker had a medical emergency and survived thanks to signs the Good Sam had seen and the actions he took that he had learned in class.

What is the biggest training challenge at your company? 

Being able to close so everyone can attend training

What has your company done to make safety part of the day-to-day culture?

Putting into practice what we teach


TC Name: ReadyPlan, Samutprakran, Thailand. http://www.readyplan.net

Director: Sunthai Ruengsuk

How long have you been in business? 10 years as an external, for-profit ASHI and MEDIC First Aid TC

What is the biggest challenge for you and your business?

Expenses, finding new customers, administration, and recognition of ASHI and MEDIC First Aid training programs

How do you market your business?

Website, direct mail, email marketing, online advertising, and speaking at public events

Where do you see your business and the emergency care training industry in the next 5-10 years?

Continued growth


We want to hear from you!

Share your wisdom with your TC peers by completing one of our 15-minute profile surveys.

If your TC provides training for individuals or organizations for a fee, click the "External TC" button. For those TCs that offer training for employees/members at no charge, choose "Internal TC."

External TC   Internal TC

Marketing Tips

Marketing Tips_225x152HSI Resources and Why You Should Share Them on Social Media

Did you know that ASHI and MEDIC First Aid have emergency care content that you can share on social media? Sharing quality content on your online platforms or website can help you engage with your audience and establish your Training Center landing pages and social media timelines as go-to resources for emergency care information.

First, a few words about why this matters. As business.com puts it, the art of social sharing is to follow the 5:3:2 rule:

With regards to social sharing, it's all about getting the right balance, so think of it as for every ten posts:

  • 5 should be content from other sources that are relevant to your audience, otherwise known as curation.

  • 3 should be content you've created, that's relevant to your audience or creation.

  • 2 should be personal, fun content that humanizes your brand to your audience, to be referred to as humanization.

You can read the business.com article here.

We’ve all seen those corporate pages and timelines that are nothing but endless advertisements and information about the company itself. And chances are, we don’t return to those pages because they’re...well, kind of boring.

For your Training Center’s social media success, we want to help you with your “fives.” Our emergency care website and social media pages have shareable content that’s ready to go:

  • Infographics from our Resources page at https://emergencycare.hsi.com/resources/tag/infographic

  • Social media sharing links at the end of each ASHI and MEDIC First Aid blog post at https://emergencycare.hsi.com/blog

  • Posts with emergency care facts and tips on our social media pages (Facebook, Twitter, LinkedIn, Instagram).

  • Use the hashtags #ASHICPR and #MFACPR to be a part of our online conversations.

So, the next time you want to engage with your audience or perhaps spark a conversation in your comments sections, feel free to share our content to get the ball rolling.

Training Tips

Training Tips_225x152Maps, Routes, and the Instructional Design of a Lesson Plan

How does the instructional design of our ASHI and MEDIC First Aid programs support instructor flexibility and preference while helping set you up for classroom success? The key lies in the way we craft our lesson plans.

Using a prepared lesson plan is essential for helping an instructor be organized, meet the stated learning objectives, and stay on time. This detailed outline describes what your students need to learn and how to accomplish it effectively in the allotted time.

Lesson plans generally address and integrate three key components:

  • Objectives for learning

  • Training/learning activities

  • Evaluation of understanding

An important part of a lesson plan is the course outline, which presents the recommended order of lessons, breaks, and evaluation, and the suggested time for each. The course outline can provide you a quick summary of the flow and timing for your class, and can be a very useful tool to help you manage class time.

Lesson plans and course outlines for all ASHI and MEDIC First Aid training programs have been developed using an instructional design approach, integrating respected learning theories into a comprehensive training curriculum. The instructional designs for both brands are very similar with some minor differences in order to provide instructors with more convenience and flexibility.

To understand those differences in instructional design, let’s put it into the context of how you would get from the place you are now to a place you want to go, such as getting from the start of a class to the end of it.

You can use either a route- or map-based instructional approach.

A route-based approach is to follow a single, guided step-by-step approach found in the training curriculum. Route-based instruction can be easier for less experienced instructors who are still building their confidence in conducting classes. It can also help ensure consistency of instruction when multiple classes are being provided.

In a map-based approach to instruction, an instructor, knowing where the end-point of the training is, can look over the multiple ways, or routes, a training curriculum allows him or her to get there. Map-based instruction allows more experienced instructors to customize, or tailor, training classes to the needs of learners.

All MEDIC First Aid and ASHI training curriculums have both route and map instructional approaches embedded into them. ASHI curriculums tend to be somewhat more map-focused and MEDIC First Aid curriculums tend to be a bit more route-focused.  

Instructors have a responsibility to be well prepared for each training session, with a clear understanding not only of the core and supplemental topics to be covered, but also the way in which they want to cover that material. Whether you’re more of a map or route person, having a solid plan in hand each time you enter the classroom will make your classes run smoother and more efficiently. For more on the program design and instructional tools provided in your ASHI and MEDIC First Aid programs, see Part 1 of your Instructor Guides.

Contact Us

ContactUs_225x152Stay in Touch!

We love hearing from our customers -- whenever you have a question, suggestion, or need our assistance with a program approval or Otis technical issue, we’re here for you.

There are several options for staying connected to ASHI and MEDIC First Aid:

Phone: 1-800-447-3177

Email: emergencycare@hsi.com

Website contact page: https://emergencycare.hsi.com/contact-us

Facebook: https://www.facebook.com/ASHIandMedicFirstAid/

Twitter: https://twitter.com/ashimedic (@ashimedic)

LinkedIn: https://www.linkedin.com/showcase/american-safety-&-health-institute/

Instagram: https://www.instagram.com/ashiandmedicfirstaid/

Note to those on social media: If you’re already following HSI, be sure to add the ASHI and MEDIC First Aid pages as well! Remember to tag your posts with #ASHICPR and #MFACPR.

Health & Safety Institute  1450 Westec Drive    Eugene  OR  97402  United States 

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