Training Center Profiles
Meet Your Peers
Discover what your peers are thinking about the emergency care industry, the challenges their TCs face, and the solutions they’ve found in their quest to make their workplaces and communities safer.
TC Name: Southwest Emergency Medical Service, Hemet, CA
Director: Dave Livesay
Website: https://southwestems.net
Type of Training Center: External (Training for individuals or organizations for a fee)
How long have you been in business?
4 years, 0-2 years as an ASHI TC
What is the biggest challenge for you and your business?
Finding new customers and recognition of ASHI and MEDIC First Aid programs
How do you market your business? (ranked in order of importance)
- Website
- Email marketing
- Social media
What strategies or investments have proven to be a waste of time and money?
Direct mail
Based on what you know now, what advice would you have given yourself when you were starting out?
Nothing yet; I’m still trying to put it all together
Where do you see your business and the emergency care training industry in the next 5-10 years?
Offering monthly community classes
Of your business or training investments that cost less than $500, what has given you the best return?
My social media page gets a lot of responses
Where do you go to stay current with the latest industry information and knowledge?
My ASHI TC portal
What are some of the most common misconceptions or mistakes you have seen/heard in your career?
People think they can’t make a difference.
TC Name: University Hospital, Newark, NJ
Director: Dennis Boos
Website: www.uhnj.org/cpr
Type of Training Center: Internal (Training for employees/members at no charge)
How long have you been in business?
More than 25 years, with 0-2 years as an ASHI TC
Where do you see your business and the emergency care training industry in the next 5-10 years?
An increase of 10-20%
Based on what you know now, what advice would you have given yourself when you were starting out?
Focus on excellent customer service and aggressive marketing
What are some of the most common misconceptions or mistakes you have seen/heard in your career?
That small efforts are not worth the return
Of your business or training investments that cost less than $500, what has given you the best return?
Investing in training and in sales
What strategies have proved to be a waste of time and money?
None. We take advantage of all opportunities.
Where do you go to stay current with the latest industry information and knowledge?
ASHI, AHA, and information obtained through the source selection process
What is the biggest training challenge at your company?
Coordinating training across multiple locations
What has your company done to make safety part of the day-to-day culture?
Offering online training
What is the most difficult part of managing an internal Training Center?
Buy-in from management, working within a limited budget, and, because of our staff size, coordinating traveling and transporting training equipment
Can you share a favorite Good Samaritan story about your students?
Students have shared stories about incidents of ROSC (Return of Spontaneous Circulation) after applying CPR as learned in class, as well as incidents of assisting someone who is choking.
TC Name: CPR LifeHouse, Benicia, CA
Director: Gary Pirkig
Type of Training Center: External (Training for individuals or organizations for a fee)
How long have you been in business?
23 years, 10+ years as an ASHI TC
What is the biggest challenge for you and your business?
Recognition of ASHI and MEDIC First Aid programs
How do you market your business? (ranked in order of importance)
- Email marketing
- Referrals
What strategies or investments have proven to be a waste of time and money?
A database management program
Based on what you know now, what advice would you have given yourself when you were starting out?
Focus on networking, quality assurance, and good customer service
Where do you go to stay current with the latest industry information and knowledge?
ASHI
What are some of the most common misconceptions or mistakes you have seen/heard in your career?
Charging either too little or too much
TC Name: Allan Meyers, Worcester, PA
Director: John Farrell
Website: www.AllanMyers.com
Type of Training Center: Internal (Training for employees/members at no charge)
How long have you been in business?
78 years, with 5-10 years as a MEDIC First Aid TC
Where do you see your business and the emergency care training industry in the next 5-10 years?
Training even more of our in-the-field workforce
Based on what you know now, what advice would you have given yourself when you were starting out?
Keep up on the documentation requirements
What are some of the most common misconceptions or mistakes you have seen/heard in your career?
That enough people in our industry (heavy civil construction) are already trained
Of your business or training investments that cost less than $500, what has given you the best return?
Investing in trainer development
Where do you go to stay current with the latest industry information and knowledge?
MEDIC First Aid and various websites
What is the biggest training challenge at your company?
Employee downtime and scheduling
Please share a success story about how you increased corporate leadership buy-in and support for your emergency care training efforts.
It’s understood that we are required by OSHA to have our frontline managers trained. Plus, leadership agrees that it is the right thing to do for our people.
What has your company done to make safety part of the day-to-day culture?
We really focus on safety. It’s the foremost thing on people’s minds what they start their daily shift.
What is the most difficult part of managing an internal Training Center?
Employee scheduling
Can you share a favorite Good Samaritan story about your students?
One of our employees assisted in an incident of SCA at a grocery store.
We want to hear from you!
Share your wisdom with your TC peers by completing one of our 15-minute profile surveys.
If your TC provides training for individuals or organizations for a fee, click the "External TC" button. For those TCs that offer training for employees/members at no charge, choose "Internal TC."
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